A non-refundable booking fee is required to secure your booking with us. The value of the booking fee will depend on the service, please see the relevant sections below for more information.
Travel expenses to venues within 10 miles of our base in Bishopstoke, Hampshire, is included in the booking price.
Travel to venues between 10-40 miles away from our base is charged at the rate of 45p per mile. For venues further than 40 miles away from our base, travel is charged at the rate of £2 per mile to compensate our performers for their time.
All travel fees will be rounded to the nearest whole figure, and are determined by Imaginacts Entertainment Ltd. The fees are applicable each way and apply once for each three characters booked.
Parking should be provided for our characters and assistants, and we require one space per three characters. Ideally, the parking area for our characters would be discreet to avoid children seeing characters getting into and out of cars.
Any parking charges incurred at a booking will be billed to you via email invoice.
Customer Cancellation Policy
All booking fees are non-refundable. If you need to change the date of your event, please try to do so as early as possible so we can reschedule your event (all new dates subject to availability). If your booking is cancelled less than 48 hours before the day of the booking, the full booking fee is non-refundable.
Imaginacts Cancellation Policy
In the very rare case that Imaginacts Entertainment Ltd is unable to send your pre-booked character to your event due to unforeseen circumstances, we will contact you as soon as possible. To prevent a cancellation, we will strive to send an alternative character of your choice to fulfil your booking. Should we be unable to supply an alternative character for your booking, either because we have no performer availability or because we do not have an available character you deem suitable, your full balance (including booking fee) will be refunded. This can take up to 7-10 working days, as per our digital payments company’s T&Cs. We are not responsible for any delays once the refund has been requested by us, however we will endeavour to chase it up if the refund has not been received by you within the aforementioned timeframe.
Short Notice Bookings
We are able to accept short notice booking requests providing we have availability however a surcharge of £50 will apply to bookings made with less than 14 days notice.
Imaginacts Entertainment Ltd and/or our performers are not liable for any damages or injuries that may occur at any event. Our performers reserve the right to leave an event at any time if they feel threatened, harassed or otherwise unsafe and you with not be entitled to any reimbursement.
We are fully insured, and all our performers also have their own public liability cover too. If you require a copy of this information, please let us know in an email to [email protected].
All consumables provided by us are vegan unless otherwise specified. Additional dietary requirements can be catered for with advanced notice. If you would prefer for us not to use any consumables, please indicate this on your booking form.
Imaginacts Entertainment Ltd may take photos and videos at events for our own promotional activities which may be used on our website and/or social media. We will always block out any sensitive details, including faces, unless we have your consent to share. We may use any photos and videos you share with us from your event in the same way. If you would prefer for us not to take any photos or videos at your booking, please inform us un advance.
If you’re planning for your booking to take place outdoors, the area provided for our characters must not be muddy or wet. We always recommend you have an indoor area in mind for our characters as a back-up plan should the weather make it unsuitable for them to work outside.
Our costumes, wigs and undergarments can make working in hot weather unsafe for our performers. Please see the relevant section below for more information on how this could affect your booking.
Accident or Damage Policy
We reserve the right to charge for any damage to our property including equipment, wigs and costumes caused by intentional or reckless behaviour by any guest at your booking.
Working with Others
Imaginacts takes great pride in providing authentic, believable characters through the use of custom-designed and handmade costumes and wigs, hiring only experienced and professional performers, and our comprehensive character training program. We are unable to attend any event where there will be other character performers – professionals or volunteers – in order to protect our image. Our performers and assistants are not responsible for any children at an event.
We are always looking to expand our range of characters. If we do not already offer the character you are interested in, or do not have a specific outfit you’d like for an existing character, we may be able to add them to our lineup for your booking. The more notice you can give us the better! There is a £50 surcharge applicable to requests for new characters and/or outfits to help cover costs.
We are not affiliated with any other companies and any character similarities or resemblance is purely coincidental.
For all private services with a value of £95 or greater, a booking fee of £50 is required to secure your chosen date and time. For all services with a value of less than £95, payment is required in full at the time of booking. All booking fees must be paid within seven days of our sending the booking finalisation link to secure your date unless otherwise arranged in advance with Imaginacts Entertainment Ltd. Booking fees will be deducted from the final balance.
Final balance payments are due by no later than 6pm seven days before your event.
Events booked less than 14 days in advance must be paid for in full within 48 hours of our sending the booking finalisation link and are subject to a surcharge of £50. Payment must be received in full prior to your event start time unless otherwise agreed with Imaginacts Entertainment Ltd in writing.
Shade must be provided for our performers if the temperature is expected to be higher than 22 degrees celsius. If the temperature is expected to be higher than 28 degrees celsius, the booking must take place indoors in a ventilated area. The decision on this will be made by Imaginacts Entertainment Ltd using the latest data from the Met Office forecast service.
We are unable to run any of our party packages at any booking where a bouncy castle is in operation. Please do not book a bouncy castle for the same time as your booking with us as we do require it to be kept deflated and switched off for the duration of the booking. Our entertainment schedules are designed to be inclusive and engaging for all children regardless of their interest in the characters so there is no need for other entertainment. If however you do want to have a bouncy castle, one of our appearance packages may be better suited to your needs – please see the ‘Packages’ tab for more information.
If you are planning to have any other entertainment at the booking such as a face painter, please let us know in advance.
Our performers are there to entertain the children and not to manage any behavioural issues, as this detracts the enjoyment of the children who are engaging appropriately. In order to provide the best service for the children as a group, it is your responsibility to manage any inappropriate or unsafe behaviour.
Our guest number limits are firm and must be adhered to in order for us to provide the best possible service. ‘Guest numbers’ refers to the number of children who will be in attendance and participating in the entertainment.
Our performers are not responsible for any children at an event and at least one Parent/Guardian must be in attendance for the duration of the booking.
For all corporate bookings, a 20% booking fee is required to secure your chosen date and time. All booking fees must be paid within seven days of our sending you the booking finalisation link to secure your date unless otherwise arranged in advance with Imaginacts Entertainment Ltd.
Final balance payments are due by no later than 6pm seven days before your event.
Events booked less than 14 days in advance must be paid for in full within 24 hours upon receipt of the booking finalisation link and are subject to a surcharge of £50.
At events where our characters are booked for two hours or longer, regular breaks are required so our performers can ensure that they’re always looking their best, and to allow them to have a drink and/or eat. A private break area must be provided where characters are completely out of sight from any event attendees.
Our performers must have access to a toilet area during breaks which should not be accessible to any children or members of the public. Characters will perform for the duration of your booked time period and you will not be charged for any break time.
We are able to provide our own gazebo for events – please let us know on your booking form if this would be appropriate for your event. Shade must be provided for our performers (either by you or using our own gazebo following your request) if the temperature is expected to be higher than 22 degrees celsius. If the temperature is expected to be higher than 28 degrees celsius, the booking must either take place indoors in a ventilated area, or our characters will require short breaks every 30 minutes. The decision on this will be made by Imaginacts Entertainment Ltd using the latest data from the Met Office forecast service.
Singalong or superhero shows can be added for event bookings of two or more characters and last around 20 minutes. Our performers are trained vocalists and will sing live to backing tracks. We will provide the music and require either an aux input or Bluetooth connection to be able to play our music through any provided sound system. Imaginacts can provide a small PA system if you do not have one at your event, however, it is unsuitable for large crowds due to its size and limited sound capacity. A 10-minute break in an enclosed and private area is required prior to singalong shows to allow for a vocal warm-up.